Craftfolk

Terms of Service

Last updated: July 28, 2026

1. What Craftfolk is

Craftfolk (“we”, “us”) operates a marketplace that connects clients with independent, vetted craft and restoration professionals (“Pros”). Craftfolk is not a party to the work itself: Pros are independent contractors, not our employees or agents, and the contract for any consultation or project is between the client and the Pro.

2. Accounts

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for activity under your account. Pros additionally represent that the credentials, portfolio work, and experience they submit for vetting are truthful and their own.

3. Bookings and payments

  • Consultations are booked at the fixed price shown and paid up front through our payment processor, Stripe. Craftfolk retains a platform fee of 15% of the consultation price; the remainder is paid out to the Pro.
  • For larger projects, Pros submit quotes through the platform. When a client accepts a quote, any deposit is paid through the platform, and Craftfolk retains a platform fee of 10% of the deposit.
  • Payment terms for project work beyond the deposit are agreed between the client and the Pro in the quote.

4. Cancellations and refunds

See our Cancellation & Refund Policy, which is part of these terms.

5. Keeping transactions on the platform

Contact details are shared for the purpose of performing booked work. Soliciting or accepting payment outside the platform for work initiated through Craftfolk deprives the platform of its fee and may result in account removal.

6. Reviews

Reviews can only be left for completed bookings and must reflect the reviewer’s genuine experience. We may remove reviews that are fraudulent, abusive, or unrelated to the work performed.

7. Acceptable use

You may not use Craftfolk to break the law, infringe others’ rights, misrepresent your identity or qualifications, upload malicious code, or harass other users.

8. Disclaimers and liability

We vet Pros’ applications in good faith but do not guarantee the quality, safety, legality, or outcome of any work. The platform is provided “as is”. To the maximum extent permitted by law, Craftfolk’s total liability arising out of your use of the platform is limited to the platform fees we received from the transaction giving rise to the claim.

9. Changes

We may update these terms; material changes will be notified on the site or by email. Continued use after changes take effect constitutes acceptance.

10. Contact

Questions about these terms: hello@thecraftfolk.com.