Cancellation & Refund Policy

Last updated: July 28, 2026

Consultations

• Cancel more than 24 hours before the scheduled start for a full refund.
• Cancellations within 24 hoursof the start time are refunded at the Pro’s discretion.
• If a Pro cancels or doesn’t show, you receive a full refund.
• To cancel or request a refund, email hello@thecraftfolk.com with your booking details.

Project deposits

• Deposits paid on accepted quotes are refundable in full until the Pro begins work or incurs project-specific costs (materials, travel, permits), whichever comes first.
• After work begins, deposit refunds are governed by the terms agreed in the quote between you and the Pro.
• If a Pro becomes unable to perform the work before starting, the deposit is refunded in full.

Disputes

If something goes wrong, contact us at hello@thecraftfolk.com within 14 days of the booking or payment. We’ll review the situation with both parties and can issue refunds through our payment processor where this policy calls for them.

Processing

Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.